FixGrid After-Hours Maintenance texting

FixGrid After-Hours Maintenance is the text messaging program FixGrid runs for the apartment properties that use it. Residents text or call their property’s after-hours number to report a maintenance issue, and the on-call technician gets a text alert about the job.

How residents use the after-hours number

• Your property posts its FixGrid after-hours number, for example in the lobby, in your move-in packet, or on the resident portal.
• When something needs attention after hours, text or call that number. Texting or calling the number is how you opt in to the program.
• FixGrid texts you back. It may ask for a detail it needs to file the request, such as your name or unit number.
• Your request becomes a maintenance ticket, and the on-call technician is notified.
• If anyone is in danger, call 911 first.

On-call technicians

On-call technicians are added to the program by their property manager, with their consent. They receive text alerts about after-hours jobs assigned to them.

Sample notice a property posts

Sample auto-reply

Program details

• Messages are about maintenance requests and on-call job alerts only. No marketing messages are sent through this program.
• Message frequency varies.
• Msg & data rates may apply.
• Reply STOP to opt out at any time. Reply START to opt back in.
• Reply HELP for help, or contact [email protected].
• Carriers are not liable for delayed or undelivered messages.
• We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Privacy and terms

Read how we handle mobile numbers and message content in our Privacy Policy, and the full program terms in the SMS Terms section of our Terms of Service.